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Job Opportunity

Customer Service Representative I
Full-Time

Location(s):
Ventura Branch Offices

Job Description:
POSITION SUMMARY
As an integral member of the Branch Operations Team at Community West Bank, this position will provide extraordinary customer service to bank customers in a professional and timely manner setting an example to ELEVATE the bank’s corporate culture of our Statement of Values and dedication to quality and service.

JOB PURPOSE/OVERVIEW
Customer Service Representatives perform teller transactions in compliance with regulatory and bank policies and procedures, adherence to bank security policies and confidentiality of bank records and customer information. Identifies and promotes sales referrals, recommends alternate channels, cross-sells bank services and products, provides excellent customer service. Duties may include, and are not limited to check cashing, processing deposits, checking and savings withdrawals, ATM processing.
•Must possess good interpersonal skills and professionalism to represent the Bank to customers and to the general public
•Ability to protect and maintain confidential information
•Professional in appearance and in verbal communication
•Math aptitude – requires the ability to count cash/coin
•Requires attention to detail and the ability to interpret a variety of instructions furnished in written and oral form.
•Ability to comprehend and apply Bank policies and procedures in the work environment
•Ability to operate a variety of office machines, including 10-key calculator, personal computer, photocopier, fax machine, encoder and typewriter
•Ability to travel to perform required duties (10-20%) as directed by supervisor or as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, repetitive wrist movements, talk, hear, walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee may be required to stand for extended periods. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The work environment characteristics and the physicial demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Community West Bank is an equal opportunity employer. It is the policy of the company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

Salary Range: DOE

Application Deadline: Open Until Filled

Download/View Employment Application (PDF; 815KB)

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