AI Fraud: Protect Yourself from Deepfake Scams

Since 2020, the FBI reports that over $50 billion has been lost to cyber-crimes with cryptocurrency and artificial intelligence-related fraud among the costliest, and California tops the list of reported complaints and the highest number of losses. *

Artificial Intelligence is rapidly changing the way we live and work and creates new opportunities for scammers to launch even more convincing attacks that exploit trust, human error, and staff vulnerabilities. 

One of the fastest growing threats involves “deepfakes” which are AI-generated voice scams designed to impersonate trusted individuals, businesses, or even financial institutions. AI‑driven schemes pose serious reputational, financial, and security threats to organizations. 

Common Deepfake Scam Warning Signs

These scams are becoming increasingly sophisticated and can be difficult to identify at first glance. Even if a voice or video appears familiar, it may not be authentic.

These are some signs to watch out for:

• Urgent requests for money transfers or wire payments 
• Calls claiming to be from a bank asking for passwords or security codes 
• Messages creating panic or extreme urgency 
• Requests to bypass normal verification procedures 
• Unexpected video or voice messages asking for sensitive information 

How To Protect Yourself 

As AI technology continues to evolve, awareness remains one of the strongest defenses against fraud. Understanding how these scams work can help protect both individuals and businesses from financial loss.  

Below are some best practices: 

• Slow down, scammers exploit our emotions and need to be helpful to pressure us into making urgent financial decisions
• Verify requests independently using a known phone number 
• Never share online banking passwords or authentication codes 
• Use multi-factor authentication whenever possible 
• Be cautious of links sent through email or text messages 
• Contact your bank directly if something feels suspicious 
• Stay Informed 

Contact Customer Service immediately at (800) 298-1775 during business hours if you suspect fraud or are suspicious about transaction activity with your Community West Bank account.

Community West Bank is committed to helping customers stay informed, secure, and protected in an increasingly digital world. 
For more information visit our fraud prevention information page.

_{* FBI 2025 Internet Crime Report.}