MoneyPass FAQs

Enjoy Surcharge-Free ATM Access Nationwide with MoneyPass

Community West Bank is now part of the MoneyPass ATM Network! The MoneyPass Network allows you to get the cash you need nationwide without paying a surcharge fee!*

What is the MoneyPass Network?

The MoneyPass Network offers over 32,000 surcharge-free ATMs nationwide located where you live, work and travel that you can use fee-free.

What's an ATM surcharge fee? A surcharge fee is a fee that is charged to cardholders by the owner of an ATM. The surcharge fee may be as high as $5.00. You can now use your Community West Bank debit card at MoneyPass ATMs to avoid paying that surcharge fee. You will be charged a fee for using an ATM outside the MoneyPass Network. Refer to the schedule of fees.

How do I know if an ATM is part of the MoneyPass ATM Network?

To determine if an ATM is part of the MoneyPass Network, visit the MoneyPass website at ATM Locator

Where are MoneyPass ATMs located?

MoneyPass surcharge-free ATMs are only to be found within the United States and Puerto Rico.

How do I know if I am at a MoneyPass ATM so I won't be charged a fee?

The ATM should have the MoneyPass symbol on the ATM. You can also use the ATM Locator

What fee will I be charged if I use an ATM not part of the MoneyPass Network?

If you use a foreign ATM (an ATM that is not part of the MoneyPass Network), you will be charged a $2.00 Foreign ATM fee from Community West Bank. The ATM owner may also charge a fee for the transaction in addition to CWB's fee.

I was charged a fee at an ATM that I believed to be a surcharge-free MoneyPass ATM. What can I do?

If you used your Community West Bank debit card and believe that you were charged a fee at a MoneyPass ATM, please contact Community West Bank's customer Service Department at (800) 298-1775.

* You will be charged a surcharge fee using an ATM outside the MoneyPass network. Refer to the schedule of fees.