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Notice and Policy for the California Consumer Privacy Act

Community West Bank and Community West Bancshares are committed to maintaining the security of the personal information of our customers. The following describes the information we collect about you, how it may be shared, and your rights connected with that information.

Categories of Information We Collect

Identifiers such as:

  • Name;
  • Alias;
  • Addresses;
  • Online identifiers
  • Email address;
  • Social Security number;
  • Driver's license and/or passport number or similar identification;
  • Internet Protocol address;
  • Geolocation data;
  • Similar identifiers;
  • Records of personal property;
  • Products or services purchased, obtained, or considered;
  • Account numbers
  • Information regarding your interaction with our web site;
  • Professional or employment-related information
  • Financial information; and
  • Publicly available information

Sources From Which We Obtain Information

  • Information you provide to us when applying for or opening a deposit account or loan, or any related services;
  • Information received from credit reporting agencies;
  • Information from third-party identity verification services;
  • Internet search engines, including social media;
  • Job application with us;
  • Government entities

Use of the Information We Collect

  • To approve or decline loan or deposit account applications;
  • To service those products and services you have with us;
  • To consider your job application for hiring; and with consultants and auditing firms, with information shared for institution risk analysis and mitigation.

Sharing and Disclosing of Information

We do not share your information except as allowed by law. We share information only with those vendors providing servicing of your products and services, and require they not sell, share, or use your information for any other purpose. We share information with consultants and auditors for institutional risk analysis and mitigation.

Selling of Information

We do not sell your information without your consent.

Your Rights

The right to know what personal information is collected about you

The general categories are described above.

The right to access your personal information

To obtain the specific information we have collected about you, please complete the request that can be found on our website,, in the Privacy Policy tab, labeled Request to Know.

  • You may also obtain this form from any branch, or
  • By mail, Community West Bank
    Attn: Central Operations
    P O Box 249 Goleta, CA 93116, or
  • By phone, (888) 831-5295

We will acknowledge your request within 10 business days, and will provide the requested information within 45 days. If we are not able to respond within 45 days, we will inform you and respond within an additional 45 days. You may request this information up to two times per 12 month period. We reserve the right to verify the legitimacy of all requests, using any information you have given us, or any transactional information we have. We are prevented from providing the following:

  • Your social security number;
  • Driver’s license or other government-issued identification number;
  • Financial account number;
  • Any health insurance or medical identification number (if we have it);
  • Account passwords or security questions and answers

The right to have your information deleted

Federal laws may govern our retention of your information, however anything we are not required to maintain under those guidelines may be deleted. You may request deletion of specific information by contacting us in one of the ways described above. Exceptions to our deletion responsibilities include information necessary to:

  • Complete the transaction for which the information is collected;
  • Provide a good or service requested by you or reasonably anticipated within the context of our ongoing business relationship with you;
  • Perform a contract between us and you;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or to prosecute those responsible for that activity;
  • Debug to identify and repair errors;
  • To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with a legal obligation;
  • Otherwise use your information internally in a lawful manner that is compatible with the context in which you provided the information.

To request that information be deleted, please complete the request that can be found on our website,, in the Privacy Policy tab, labelled Request to Delete. You may also obtain this form from any branch, or call us at (888) 831-5295

The right to non-discrimination for the exercise of your Consumer Privacy Rights under this Act

You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights conferred by the California Consumer Privacy Act (CCPA).

The right to allow an authorized agent to make a request

You may designate an authorized agent to make a request under the CCPA on your behalf. We retain the right to verify the legitimacy of that designation, and to identify both you and the agent. We will identify you with information you have previously provided to us and with information about your account(s) or transactions.

The right to opt-out of the sale of personal information where we might otherwise sell it.

We do not sell your information.

Effective 2/29/2024